Output mismatch review
If the output structure does not match the product preview, Nexus reviews the order and correction path.
Buyer protection for automation products.
If the delivered output does not match the shown output structure, Nexus will review the order and help correct the issue.
What happens if something breaks?
Automations depend on setup details, credentials, third-party tools, APIs, and workflow logic. Nexus makes the next step clear instead of leaving buyers guessing.
Setup issue
Missing access, expired credentials, wrong URLs, or incomplete inputs are handled through the dashboard setup/support path.
Workflow bug
A bug is when the approved workflow fails despite correct buyer inputs and valid required access.
Third-party change
If an outside platform changes an API, login, page, or data format, Nexus explains whether it is maintenance or new scope.
Included support period
V1 support covers initial setup review and reasonable issue review for the active order or subscription period.
New custom request
New fields, new tools, new logic, new destinations, or a different output format can become a custom request.
Maintenance
Monthly products may include operational checks. Larger changes are scoped separately when they alter the product promise.
Order history
Checkout, setup, messages, outputs, reviews, and support stay connected to the order in the buyer dashboard.
Buyer responsibility
Buyers must provide correct access, valid credentials, accurate data, and permission to use submitted sources.
Unsure whether an issue is included?
Send Nexus the order details and what changed. The platform will help classify the next step.