Refund Policy.
This policy explains how Nexus reviews refunds for marketplace products, guided setup, subscriptions, and custom automation requests.
Marketplace Products
If a product cannot be delivered, cannot be configured as described, or materially differs from the listing, Nexus may review the order for a refund, credit, replacement setup, or support resolution.
Guided Setup
Guided setup involves coordination, review, and configuration work. Refund eligibility depends on how much work has been completed, whether required buyer access was provided, and whether the product can still be launched.
Subscriptions
For subscription products, cancellations stop future renewals. Refunds for an active billing period are reviewed case by case, especially if the automation already ran or outputs were delivered.
Custom Requests
Custom automation work may follow a separate quote, milestone, or written agreement. Refunds depend on the agreed scope, work completed, and whether Nexus or the developer can reasonably fix the issue.
When Refunds May Be Declined
Refunds may be declined when a buyer provides incorrect data, withholds required access, changes the requested scope, misuses the product, or asks for a refund after the agreed output has been delivered.
How To Request Review
Contact Nexus with the order, product name, issue, setup status, and any relevant screenshots or outputs. Nexus will review the request and respond with the next step.